Terms & Conditions

Welcome to SilverEdge Designs online shop. In using this website you are deemed to have read and agreed to the following terms and conditions which govern the relationship with you and this website.

About us

SilverEdge Designs is responsible for the running of this website and its content. The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements:

“You” and “Your” refers to you, the person accessing this website and accepting the SilverEdge Designs terms and conditions.

“The SilverEdge Designs“, “Ourselves”, “We” and “Us”, refers to our Company.

“Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to you in the most appropriate manner, whether by postal orders, or any other means, for the express purpose of meeting your needs in respect of provision of SilverEdge Designs in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Moulds

Children under one year old may not have clearly defined fingerprints and those that are faintly visible may not transfer clearly into the silver clay. By sending back a mould you are consenting for us to use that impression.

Finger print moulds are kept for 1 year and can be used again in the future. If you wish we can return the moulds to you.

Shipping

Once your order has been received SilverEdge Designs will aim to have your impression kit sent to you via Royal Mail 1st Class delivery within 48 hrs. Within your kit you will receive a pre-paid address envelope to return your impression. Once we have received your SilverEdge impression kit we will get your order to you within 14-21 days by recorded delivery and a signature will be required to receive the item. During busier periods around special holidays such as Christmas, Father’s Day and Mother’s Day please allow for extra time when ordering. Sometimes cut-off dates are applied to ensure delivery during holiday periods.

Engraving and Design

All engraving is done by hand.  Please note that cufflinks cannot be engraved on the back as the silver paste can seep across. The position of the fingerprint/hand print is made by myself to best suit the charm shape, size and position of attachment. All items are handmade and not machine finished therefore there may be small imperfections.

Wear and tear

The items are made from a precious metal clay which is 99.9% of fine silver. As such it is a relatively soft metal. If an item is worn everyday on a chain or alongside other items on a keyring, over time it will gradually age and scratches may occur.

Your right to cancel

If you change your mind and wish to cancel your order before we have sent you the impression kit a full refund can be made to you within 20 days.  If an impression kit has already been sent to you an additional charge of £8.00 will be made for a fingerprint kit or inkless print kit.  If you return the kit to us unused only the £5.00 will be charged in administration fees. If you have already returned your completed kit and work has commenced a full refund cannot be given.  Please see our refund and returns policy.

Refund and Returns

We do hope that you are pleased with your keepsake gift. Your rights to return goods are protected under the EU Distance Selling Directive.

Orders are made to your specific requirement and as such bespoke/personalised orders by you cannot be refunded or cancelled once started. In the unlikely event that an item doesn’t meet our published specification a refund may be given at the sole discretion of SilverEdge Designs. We cannot accept responsibility for customers that have received fingerprints impressions that are not as clearly defined as they would like because of the age of the child or having not followed the imprint instructions clearly when taking impressions. Customers are required to check that hands are clean and nails are cut short before making an impression. All creases and crumbs that appear in the impression mould will transfer to the silver jewellery. Orders must be clearly written and thoroughly checked when completing your order as we cannot refund misspellings or mistakes.

All bracelets and necklaces that need to be returned or exchanged must be boxed and unworn within 30 days.

Copyright Notice

Copyright and other relevant intellectual property rights exist on all text and images relating to the SilverEdge Designs services and the full content of this website.

SilverEdge Designs logo is a registered trademark of this Company in the United Kingdom and other countries. The brand names and images of SilverEdge Designs featured on this website are trade-marked.

Communication

Our email address & other contact information, can be found on our Contact Us page on our website.  You can also reach us on our stated telephone numbers which are listed at the bottom of each webpage.

Notification of Changes

SilverEdge Designs reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.


These terms and conditions form part of the Agreement between you and ourselves. Your accessing of this website and/or placing an order indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.